John-David (JD) Henderson

US Citizen

https://www.linkedin.com/in/jdhenderson/

https://savagegeek.atlassian.net

SRE SaaS ➤ Optimizing IT infrastructure, troubleshooting complex systems, and ensuring client satisfaction.

  • Dynamic and results-oriented SRE professional with over 15+ years of experience in remote and on premises work environments.
  • Proven expertise in software support, IT infrastructure management, and technical problem-solving across medical, mobile, and SaaS industries.
  • Passionate with a focus on delivering creative solutions and excellent customer satisfaction in fast-paced, team-oriented environments.
  • A natural leader and communicator, I prioritize transparency, knowledge sharing, and fostering cohesive workflows to exceed organizational goals.

Core Competencies

  • Technical Expertise: SDLC, ITIL, Linux (RedHat, Debian, Ubuntu), API’s, Kubernetes, AWS, VMware, Microsoft, MySQL/MariaDB, Shell scripting Bash, Go, JSON, Python, TypeScript
  • Application Lifecycle Management: Concept, implementation, testing, and production.
  • Collaboration & Leadership: Skilled at working with cross-functional teams, breaking down silos, and aligning efforts for success to customers.
  • Communication: Strong customer engagement and documentation skills, ensuring seamless support and technical clarity.

Key Achievements

  • Spearheaded Kubernetes deployment initiatives, enhancing customer SaaS environments.
  • Reduced case resolution times by 30% through process optimization and effective communication.
  • Designed scalable lab environments for customer testing using VMware and Kubernetes clusters.
  • Pioneered documentation standards to improve knowledge transfer and customer onboarding processes.
  • Created SavageGeek for SOHO hosting needs.

Are you looking for a versatile Systems Support Engineer / Site Reliability Engineer with deep expertise in technical applications and systems analyst support, critical issue resolution, and performance optimization? Look no further — let’s connect and drive operational excellence together!

Summary:

I am a seasoned Systems Support Engineer, Site Reliability Engineer, and Application Support Specialist with over 15 years of experience delivering seamless IT operations, managing complex infrastructures, and providing exceptional technical support across diverse industries. I specialize in troubleshooting, diagnosing, and resolving intricate technical issues, minimizing downtime, and optimizing system performance for SaaS platforms, enterprise clients, and mission-critical applications.

Throughout my career — including serving as Head Systems Support Engineer for clinical trials cancer research at Duke University, providing FinTech mobile banking technical support, and supporting large-scale enterprise SaaS hosting environments — I have developed extensive expertise in cloud architecture (AWS), virtualization technologies, and multi-platform system administration.

I am passionate about designing scalable, resilient solutions, automating operational processes, and enhancing support workflows to drive efficiency across development, deployment, and production environments. My proactive approach has consistently reduced incident rates, improved uptime, and fostered continuous service improvement.

In addition to my technical acumen, I have a proven record of leading cross-functional teams, mentoring junior engineers, and implementing best practices in incident management, system maintenance, and change management. I excel in building strong partnerships across engineering, product, and stakeholder groups to deliver business value and drive technological growth.

Core Competencies:

Cross-Team Collaboration & Leadership

Site Reliability Engineering (SRE)

Application Support & Customer Success

IT Service Management (ITSM)

Cloud Architecture & AWS Solutions

Infrastructure Automation & Monitoring

Networking & Systems Administration

Incident Response & Root Cause Analysis

Words about me

The present is not just a gift, it’s a moment you can change.

True bravery begins with vulnerability, and courageous actions lead to new opportunities.

Creative

Proactive

Patient

Embraces Change

Self Driven

Willing to help

Disciplined

Consistent

Frequently asked questions about me.

Tell me about yourself?

Ambitious person. I’m active, and host my own web services for over 15 years. I’m a do it all person. A referee for the Junior Roller Derby Association, as well as the Women’s Flat Track Derby Association since 2004. I quad skate regularly. I’m dedicated to the company I work for. I like projects which take thinking, and research. I like prototypes, I like startup companies that need drivers. I’m a VIP of DynDNS. I like learning new concepts. I’m loving, and I am very passionate about what I do.

Why would you pick me over others?

Because I go beyond resolving tickets—I build trust. I’m deeply committed to delivering an exceptional customer experience, and I don’t stop at the surface. I actively break down silos and remove obstacles that stand in the way of efficient, effective support.

I’m detail-oriented, self-taught, and highly motivated. I take the initiative to understand not just what went wrong, but why—so I can provide lasting solutions and improve processes along the way. What sets me apart is my ability to combine technical depth with a relentless focus on the customer. I take ownership, stay curious, and always look for ways to raise the bar for both the team and the end user.

What is your dream job?

My dream job is to lead a team of software support engineers some day, driving both technical excellence and a culture of empathy in customer service. I had the privilege of living that dream as a Senior Software Support Analyst based remotely in Nürnberg, Germany—an experience that deepened my passion for solving complex issues and guiding others to do the same.

Technical support engineering is challenging, but incredibly rewarding. The impact we make—restoring functionality, reducing downtime, and building trust—has always fueled my motivation. I find genuine purpose in mentoring others, shaping support strategy, and creating an environment where both customers and team members thrive. Leading a high-performing support team isn’t just a goal—it’s the work I feel most called to do.

Currently what is the most important in your life?

My wife and children are my most important responsibility, second is the company I work for, or the community I am with. Also working and learning from international co-workers.

ABOUT – SavageGeek is a unique little corner of the internet that strives for excellence each day. Currently support a lite customer base for websites, email, chat, video conferencing, and music stream hosting. If you have further questions about SG, please do not hesitate to ask.

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